General

By booking with us, you agree to these Terms & Conditions.
You can access them anytime on our website.
Please also review our Privacy Policy.

Payment & Booking

• Full payment is required at the time of booking.

• Bookings without payment will not be processed.

• If you have difficulty paying, email: [email protected].

Cancellations & Refunds

Puppy Start Right & Training/Behaviour Programmes:

• Cancel 7+ days before the start = refund minus £5 admin fee.

• Cancel under 7 days = no refund.

• If you have already started a programme and wish to cancel, no refund will be issued.

• Cancellations must be emailed to [email protected].

• One free reschedule is allowed per programme.

• Further changes require a new booking and payment.

• If we arrive for your booked appointment and you are not available (or cancel at the door), no refund will be issued and a new booking will be required.

Trainer Illness / Emergency / Weather:

• If your trainer cannot attend, a new date will be offered.

• This is not classed as a cancellation.

• If you decline the alternative date, no refund will be given.

Force Majeure

• Severe weather or other unexpected events may affect sessions.

• If an in-person session cannot be held, we may offer it remotely via video link.

Dog Requirements

• Dogs must be microchipped and wear a collar or harness with ID.

• Inform us of any behaviour changes before your session.

• Dogs must be healthy, vaccinated, and flea & worm treated.

• Let us know if your dog is unwell or recovering from surgery.

• Dogs in season may need an adjusted training set-up.

Photos & Media

• We may take photos/videos for training and marketing.

• Let us know before your first session if you don’t wish to be included.

• We do not share images with third parties.

Keep It Kind – At Awesome Paws, we only use positive, reward-based training methods to ensure a kind and effective learning experience for both dogs and owners.